Services & Sales

Celeste will partner with you to evaluate your current sales and service culture, conduct a needs assessment, and provide strategies and training programs to help you build, strengthen, lead, and maintain a strong, vibrant sales and service culture that help you increase membership growth, member loyalty, and member retention with a focus on profitability. Celeste will conduct Mystery Shops and provide pre- and post assessments of the member experience as it relates to sales and service. Celeste will provide findings and recommendations to help you build and/or strengthen your sales culture and increase growth and retention. She can also provide programs, strategies, and tools as well as an “implementation” action plan to take you to the next level.

 

Celeste will partner with you to develop specific goals and action plans aligned with Credit Union goals (critical success factors) for your staff and provide tracking and measurement strategies, accountability tools, and low-cost reward and recognition programs that can help reshape behaviors and increase cross sell opportunities, loan opportunities, and member loyalty!

Strategic Planning Services

Business Development Services

Credit Score Management Seminar

Sales & Service

Employee Performance

Coaching

Credit Union Assessment

How can we help?

 

Give us a call or submit a business inquiry online.

Contact Us

“Our credit union recently contracted with Celeste’s firm and WOW, what an immediate impact did it have on our organization. Her enthusiasm plus her knowledge was absolutely astonishing...

Travis Kasten, President/CEO, Service First Federal Credit Union

Read More Testimonials!

Discover new ways to grow your credit union!

Get in touch!

Celeste Cook is founder and President/CEO of cuStrategies LLC. As a credit union industry strategist, Celeste provides strategic planning services, experienced consulting services, and expert training programs...

© 2018 cuStrategies LLC. All Rights Reserved.

Website created by Luke Easley

Events

Discover new ways to grow your credit union!

Get in touch!

Services

Celeste Cook is founder and President/CEO of cuStrategies LLC. As a credit union industry strategist, Celeste provides strategic planning services, experienced consulting services, and expert training programs...

© 2018 cuStrategies LLC. All Rights Reserved.

Website created by Luke Easley

Events

Discover new ways to grow your credit union!

Get in touch!

Celeste Cook is founder and President/CEO of cuStrategies LLC. As a credit union industry strategist, Celeste provides strategic planning services, experienced consulting services, and expert training programs...

© 2018 cuStrategies LLC. All Rights Reserved.

Website created by Luke Easley

Events

Discover new ways to grow your credit union!

Get in touch!

Celeste Cook is founder and President/CEO of cuStrategies LLC. As a credit union industry strategist, Celeste provides strategic planning services, experienced consulting services, and expert training programs...

Services

Events

© 2018 cuStrategies LLC. All Rights Reserved.

Website created by Luke Easley

Discover new ways to grow your credit union!

Get in touch!

Celeste Cook is founder and President/CEO of cuStrategies LLC. As a credit union industry strategist, Celeste provides strategic planning services, experienced consulting services, and expert training programs...

Services

Events

© 2018 cuStrategies LLC. All Rights Reserved.

Website created by Luke Easley